Articles Posted in Customer Experience


The Role of Measurement, Insights, and Loyalty in Customer Experience

Recently, I had the honor of being interviewed by Seth Grimes, season strategiest with Alta Plana Corp and the founding chair of the Sentiment Analysis Symposium at which I  will be presenting June 27-28, 2017. All of us have seen the world of customer experience change. CX has become more important as evidenced by our…

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