Articles Posted in News


TOMAmeter November 18-24: Almost Human Debuts in the Top 5

This week on the TOMAmeter, FOX’s Almost Human debuts at #4 after weeks of falling short of the Top 20. Also entering the Top 20 this week is Showtime’s Dexter at #16 and ABC’s Castle at #18. AMC’s The Walking Dead continues its run at #1 with no real threat in sight. However, HBO’s massive…

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Puget Sound residents avoid shopping (and football) over Thanksgiving holiday

A recent survey we conducted found that almost half (48%) of respondents from the Puget Sound area plan to limit their shopping and decorating time by being a dinner guest at someone else’s home on Thanksgiving. And regardless of whether they are going elsewhere or staying at home for the holidays, residents don’t plan to…

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TOMAmeter November 11-17: The Top 3 Hold on for the 4th Straight Week

After dropping out of the Top 5 last week, AMC’s Breaking Bad has moved back up 2 spots to #5, replacing NBC’s The Blacklist which has fallen 3 spots to #8. Coming in at #4 for the second straight week, FOX’s Sleepy Hollow has now remained in the Top 5 most mentioned programs for 9…

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TOMAmeter Quarter 3 Summary: Breaking Bad Owns the Third Quarter

If you have been following the TOMAmeter over the past few months it should come as no surprise that AMC’s Breaking Bad is the most mentioned program in the third quarter. With the final episodes airing during this time, fans of the program helped it move up 19 places from the quarter two rankings. Just…

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TOMAmeter November 4 – 10: A Newcomer Joins the Top 5

NBC’s The Blacklist has finally jumped into the Top 5 squeezing AMC’s Breaking Bad out for the first time in months. With the series finale well in the past, Breaking Bad has moved down three spots to #7 this week. Also sliding down the chart this week were FX’s Sons of Anarchy (also down 3…

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TOMAmeter October 28 – November 3: The Top 5 Holds Steady While The Blacklist Continues to Climb

Once again AMC’s The Walking Dead claims the top spot this week. But keep an eye on NBC’s fall breakout hit The Blacklist, which is sitting just outside the Top 5, moving up the 9th most mentioned program last week. FX’s Sons of Anarchy saw the biggest gain this week, jumping up six spots to…

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The Complete Picture: To Mystery Shop or Conduct Satisfaction Surveys?

One of the recurring themes I’ve heard from customer experience professionals is their company is not Mystery Shopping their front line employees because they have a Customer Satisfaction (CSat) program in place.  It is rather surprising how many believe that customer surveys and mystery shopping are interchangeable methodologies.  Although monitoring the customer experience through a…

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TOMAmeter October 21 – 27: The Big Bang Theory bursts into the #2 spot

While AMC’s The Walking Dead continues its reign in the top spot for the third straight week, we have a new program at #2 on this week’s TOMAmeter. CBS’ The Big Bang Theory moves up to #2 from #4. ABC’s Once Upon a Time saw the biggest jump in the standings this week, moving up…

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TOMAmeter October 14 – 20: The Walking Dead Survives Another Week in the Top Spot

For the second straight week AMC’s The Walking Dead tops our TOMAmeter. The rest of the Top 5 has also managed to hold onto their spots for another week, though FOX’s Sleepy Hollow continues to come up strong in our weekly rankings and may soon challenge AMC’s Breaking Bad for the #2 spot. Our biggest…

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TOMAmeter October 7 – 13: The Walking Dead Staggers into the Top Spot

For the first time since the end of July, AMC’s Breaking Bad is no longer in the #1 spot on TOMAmeter. However, another AMC program is reaping the benefits. The Walking Dead has moved from #4 to #1 this week, likely due to anticipation over its premiere on Sunday, which set new ratings records. This…

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