The Importance of Face Time

In planning for this year’s summit, we considered not holding an in-person event, but to conduct it all virtually via webinar.  After all, it’s easier and cheaper for everyone to hold events virtually, right?  I bounced this idea off of a few clients who have attended these events in the past and I got the same response – “Oh, we really like these events and being able to meet and see everyone in person.”  And so we went forward in planning a live, in-person event.  This year’s summit ended up being the best to-date (we say this every year, so it really does just keep getting better).  And along the way, we learned some valuable lessons on the importance of live contact and communication.

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The Customer Experience Show

Earlier this week, my colleague Tim Keiningham and I were interviewed on The Customer Experience Show hosted by BlogTalkRadio. Tim talked about his award winning and Harvard Business Review published work on The Wallet Allocation Rule. I provided color commentary and fielded questions from the three hosts of The Customer Experience Show. I just listened to the show (it’s always a little scary hearing your own voice!) and was surprised at just how simple and yet powerful Wallet Allocation concepts come across. And it was pleasantly surprising to hear the hosts tell us that our interview was one of the most impressive of the 70+ they have conducted on the show!

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Exploring the Changing Face of the Communications Industry

On March 20th, 2012, over 40 communications professionals gathered for a day-long Ideation Session at the University of Ottawa to collaboratively discuss the past, present and future of the communications industry.

The impact of social media and citizen journalism on the industry as well as the changing role of the professional communicator were among the many topics discussed.

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Is President Obama up or down?: The effect of question wording on levels of presidential support

Presidential approval ratings are the most ubiquitous polling data out there. Given their importance, approval ratings receive special scrutiny from political actors and poll watchers alike. Ipsos has tracked approval ratings in the US since 2001, and during this time, our polls have shown a consistent 2 to 4 point difference when compared to the market average (the average of all polls at the time).

Why is this? We hypothesize two possibilities: (1) first, we have a problem with our sample composition, or (2) second, that we measure presidential approval differently than other polling firms.

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A tale of two bases: the 2012 Republican primaries in perspective

The Republican primary season is all but over.  Romney is on his way to being the nominee and will hawk his wares against Obama in the general elections in November.  In the end, Republicans went with the frontrunner; they always do.  Still, the Republican primary had its fairy tale moments and carnivalesque personalities.

In my view, there are two key inter-related aspects of the primaries that deserve attention: (1) Romney’s relative weakness and (2) the continued supply of conservative pretenders.  Indeed, we should not forget that Bachman, Cain, Perry, Gingrich, and Santorum all led Romney at varying points in time (see graph at RCP).

The natural question, then, is:  Why did Romney have such a tough time resonating with the broader Republican base?

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Seattle Knowledge Summit 2012: Collaborate, Integrate & Innovate – Moving from Data to Insights

We’ve been planning this one for a while and the day is finally here! Our 2012 Seattle Knowledge Summit. The Pacific Northwest is known for its natural beauty and quality lifestyle but it is also home to some of the most innovative and forward-thinking companies in America. What better way to connect with Seattle-area marketers than with a Knowledge Summit themed on collaboration, integration and innovation – its what we’re known for in this region.

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Catching the Tablet Wave: An FYI from Ipsos MediaCT

Last year we wondered what the future would hold for the tablet PC. Well, it is almost the middle of 2012 now and the tablet PC is gaining more momentum. The majority of internet users now want to own one of these devices and a significant number plan to purchase one before the end of the year.

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Ipsos Ideas: The Beat Goes On…

Everything changes. Everything stays the same. Our technologies have us connecting, sharing, talking and learning in newer, faster and more revolutionary ways. But at its core, it remains about people. You need to understand the beat they march to. And Ipsos can help.

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Examining Shifts in Public Opinion: Global Warming Policy Trends 2010-2012

Jon Krosnick is a frequent collaborator with Ipsos Public Affairs on methodological and public opinion issues. Prof. Krosnick is University Fellow at Resources for the Future and a professor of communications, political science and psychology at Stanford University. This post is as a guest contributor discussing the implications of the recently released research found here

Our research team at Stanford has been tracking American public opinion on global warming since the mid-1990s, and Americans’ views on this issue have changed much like people’s views on other political issues change over time: slowly.  The civil rights movement led to a change in public attitudes about race, but the change happened gradually.  Likewise, the public health community convinced Americans that smoking cigarettes is dangerous to human health, but again, the proportion of people endorsing this view grew slowly over decades.  Despite tremendous amounts of public discussion and debate about whether global warming is real and a threat during the last decade and a half, the proportions of Americans who have expressed various opinions on the issue have remained remarkably consistent.

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Reflection on the French Presidential Election: “Change” the graveyard of incumbents

I have been meaning to comment on the French presidential elections for some time.

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