Articles Posted in Retail


Let Your Innovation Garden Grow

I often tell my clients that innovating is like being a gardener: When you use the right tools at the right time, amazing things happen. But if you use the wrong tools at the wrong time, you’ll end up disappointed. For instance, Stimulated Test Markets (STMs) are a very common tool used as part of…

Read More...

Subscription Services and Their Influence on Brand Equity

Once upon a time, brick and mortar was how to shop for an upcoming night out or event.  Traveling from store to store, eventually the perfect outfit appeared and was carried home and hung directly in the closet.  While there was a little bit of comparison between prices and styles, once something fit and could…

Read More...

6 Keys to Success for Niche Products

Niche is not a word most marketers in large companies want to hear, given its association with smaller audiences and limited potential. However, success with niche products is possible and it requires careful handling from idea to in-market launch. With thousands of innovative products going through our research frameworks every year, Ipsos is in a…

Read More...

Happy it’s Back to School?

omnibus-im-happy-feed

Why do so many parents look like fans jumping out of their collective seats at an exciting sporting event, the day their kids head back to school?

Maybe it’s the release of the Kraken from its summer nest, or all the free time work-from-home-adults suddenly achieve, or the unabashed excitement parents feel towards the Matterhorn of homework about to be poured down their children’s throats!  Whatever the reason, school is back in session, and bus driver Bob is rumbling, bumbling, and stumbling down every back woods street across America delivering our most precious assets to and from their daily dose of academic enrichment.

Read More...

A Caveman’s Shopping Journey in the 21st Century

We are fortunate to live in an era of unrivaled retailing diversity and prosperity. People have unprecedented access to goods and services within their local communities and across the world. In truth, shoppers have so many options that the shopping experience can be both exciting and daunting. I am often approached by clients for the…

Read More...

Unfreezing Consumers to Heat Up New Product Sales!

Companies have long assumed that if they build a better mousetrap and effectively communicate the benefits, consumers will come. Most companies’ efforts, therefore, are centered on the development and optimization of new products and/or services. Developing a superior product, however, is only half the picture. For a new product/service to be adopted, consumers have to…

Read More...

Ulta vs. Sephora, a Shopper Loyalty Battle Royal

Choosing where to shop for makeup is a very personal decision. Here in Chicago there are a lot of options, but in my mind there are two main competitors: Ulta and Sephora. When I first moved to Chicago seven years ago, Ulta dominated the market, and I suppose that makes sense given it is a…

Read More...

Your innovation is awesome! Too bad no one will find it online…

You’ve just launched an incredible innovation in salty snacks. It has all the benefits of popcorn, but can be eaten like a chip. It tastes great, and is reasonably healthy. This product looks poised to disrupt the chip aisle, and make millions. But it won’t, because no one will find it. This might be the…

Read More...

Brand Strategy Made Simple: 4 Questions and a Few Alphabet Models

Of the “4Ss” driving Ipsos’ new “Game Changers” strategy (Security, Substance, Speed, and Simplicity), I have a particular passion for Simplicity.  And if there’s one area of consumer research that can really benefit from being simpler, it’s the one I head up for Ipsos in the US:  MarketQuest, which focuses on foundational market understanding and…

Read More...

#LillyforTarget: A Lesson in Balancing Brand Image and Brand Relationships

There I was in my local Target on a Sunday afternoon, enjoying a browse sans husband and baby, when I overheard the following: Customer: “Do you have any of the Lilly Pulitzer stuff left?” Store clerk: “It sold out in like 10 minutes” I’m not very familiar with Lilly Pulitzer, in fact my introduction to…

Read More...
Page 1 of 212